Telefónica Chile Transforms the Customer Experience Through Operational Efficiency - Corporate
i was a DoP and Cameraman in Shoot in this work in Chile. By switching from multiple vendors to the Genesys CX Platform, Telefónica Chile has increased operational performance. Agents now have a single customer service view and can access every application from a single agent desktop. The company also has optimized time management and balanced traffic volumes among outsourcers to ensure customers
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